Terms of Service
Last Updated: March 24, 2025
Welcome to SmartPetHouse.com (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By using our site, you agree to these Terms.
If you do not agree with any part of these Terms, please do not use our website.
1. Eligibility
To use our website or place an order, you must be at least 13 years old. By using this site, you confirm that you meet this age requirement.
2. Use of the Website
You agree to use SmartPetHouse.com for lawful purposes only. You may not:
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Violate any applicable laws or regulations
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Attempt to gain unauthorized access to any part of the site
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Use bots, scrapers, or automated systems to access or interfere with the site
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Upload or transmit viruses or malicious code
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Harass, abuse, or harm others
We reserve the right to terminate your access if we believe you are violating these Terms or misusing our platform in any way.
3. Orders and Payment
All prices are listed in U.S. dollars. We accept payment via secure third-party providers, such as Stripe and WooPayments. By submitting your order, you authorize us to charge the payment method provided.
We reserve the right to cancel or refuse any order at our sole discretion. This may occur due to product unavailability, errors in pricing or product information, or suspected fraud.
4. Returns and Refunds
We accept returns of eligible items within 14 days of delivery. Returned products must be unused and in original packaging. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Please review our full Refund & Returns Policy for more details.
5. Shipping
We currently ship to the contiguous United States only. Shipping is free and typically arrives within 3–7 business days after processing.
Please see our full Shipping Policy for more information.
6. Intellectual Property
All content on SmartPetHouse.com — including text, images, logos, and product descriptions — is the property of SmartPetHouse.com or its licensors and may not be copied, modified, or distributed without written permission.
7. Disclaimer of Warranties
All products and services are provided “as is” and “as available.” We make no warranties or representations regarding the accuracy, reliability, or availability of the site or its content. Product availability, appearance, and specifications may change without notice.
8. Limitation of Liability
To the maximum extent permitted by law, SmartPetHouse.com shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the website or products purchased through it.
9. Changes to These Terms
We may update these Terms at any time. The latest version will always be posted on this page. Continued use of the site after changes are made constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at: