Shipping Policy
Last Updated: March 24, 2025
At SmartPetHouse.com, we’re committed to delivering high-quality smart pet products to your door — quickly and reliably. Here’s everything you need to know about how we ship.
Where We Ship
We currently ship to addresses within the contiguous United States (the lower 48 states).
We do not ship to:
- Alaska or Hawaii
- U.S. territories
- P.O. Boxes
- APO/FPO addresses
Shipping Costs
Shipping is always free within the contiguous U.S. No minimums. No surprises at checkout.
Processing & Delivery Time
- Processing Time: Orders are typically processed within 1–3 business days.
- Delivery Time: Once shipped, orders usually arrive within 3–7 business days, depending on the item and destination.
Shipping timelines may vary slightly depending on product availability and the specific supplier.
Shipping Carriers
We work with a variety of U.S.-based shipping partners. The carrier used may vary depending on the product, location, and supplier.
Tracking Your Order
Some orders may include tracking numbers, which will be emailed to you once your order has shipped. Please note that tracking availability may vary depending on the supplier and product.
Lost, Delayed, or Damaged Orders
If your order is lost, delayed, or arrives damaged, please contact us at sales@smartpethouse.com within 3 business days of the expected delivery date.
We handle these situations on a case-by-case basis and will work with you to find the best solution — whether that means a replacement, refund, or assistance with a carrier claim.
Contact Us
For any shipping-related questions, feel free to reach out to our team:
Email: sales@smartpethouse.com