Contact us

Questions about an order, a return, or a guide on this site: send an email and a person reads it. Replies usually land within one business day.

Email: thesmartpethouse@gmail.com

Orders and returns

Order questions need your order number in the email.

Returns run 14 days from delivery. Items must be unused and in the original packaging. The Refund and Returns Policy page has the full steps.

Shipping runs 1 to 3 business days for processing. US delivery lands 5 to 10 business days after shipping. International delivery runs 10 to 20 business days. The Shipping Policy page has the details.

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